Cancellation and Refund

Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturing unit address mentioned on the packaging.

There are certain situations where only partial refunds are granted:

    • Products with obvious signs of use
    • Any product not in its original condition, is damaged or missing parts for reasons not due to our error.
    • Any product that is returned more than 7 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned product. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a 7-14 working days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your original payment method, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {hello@hempnation.in}.

Sale items

Only regular priced products may be refunded. Sale products cannot be refunded.

Exchanges

We only replace products if there are manufacturing defects or damaged. If you need to exchange it for the same product, send us an email at {hello@hempnatio.in} and send your product to: {Neuriva Life Sciences (P) Ltd., 405, Makani Center, 35th Road, Near National College, Off. Linking Road, Bandra West, Mumbai – 400 050. MH-IND}.

Shipping returns

To return your product, you should mail your product to: {Neuriva Life Sciences (P) Ltd., 405, Makani Center, 35th Road, Near National College, Off. Linking Road, Bandra West, Mumbai – 400 050. MH-IND}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive product, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {hello@hempnation.in} or call +91-7045004636 for questions related to refunds and returns.